Checking account growth – It’s go time!

first_imgIt’s go time!  New account activity peaks spring through fall, so now is the time to put your acquisition strategies in place.  Our client data shows a consistent national trend each year with new account openings.  The new account activity increases in early spring, the momentum created by tax returns and nicer weather. A second peak occurs between June and September, followed by the lowest period of activity in November and December.  Right now, we’re experiencing the first spike in activity, so it’s time to make sure systems are in place and strategies are aligned to get more than your fair share of new accounts.Each new member who enters your branch is a great opportunity.   This visit may be the most time you ever get to spend with them, so make it count.   It’s time to audit the experience of a new member.Roadmap/New Account ProcessHow is the time being spent?   Is there a roadmap to the conversation to ensure a good conversation flow and that all key areas are covered?  WorkflowAre employees leaving the member to scan, copy and print?  Are there any efficiencies you can add to reduce time on processes?New Account PersonnelIt can be tempting to rush through the process.  Remember the member drove to your location to open the account – they are seeking a financial advisor, not somebody who cursorily completes the paperwork. Is the employee confident and knowledgeable?  Do they ask questions to identify and understand the member’s needs so they can offer solutions?   Are they offering to assist with moving direct deposits and automatic payments?  Consider having a member of management open a new account on a regular basis to examine the process and determine if there could be an improvement in the member experience.It is during and after the account opening that you set yourself apart from the competition.   The onboarding process is key in building the relationship with the member.  How can you impress members during this critical time in your new relationship?Open Communication ChannelsEstablish communication channels with the new member.  How do they prefer future communication?  Do they prefer a phone call, email, text, or mail?   Young adults greatly prefer to send a text rather than to pick up the phone. If that option is available, it can facilitate drastically better communication.   More mature members may prefer a phone call.  If this is the case, which number and what time of the day is a good time to reach them?   Let the member know to expect future contact so it is expected.Send thank you notes shortly after account opening.   Have the relationship manager who opened the account write a personal note and mention something specific that was discussed during the new account process so the member feels valued and remembered.OnboardingHaving an onboarding strategy is just as important as having an acquisition strategy.   If the new account isn’t activated, you haven’t become their primary financial institution.   Onboarding starts with moving direct deposits over.  Offer to assist the member with this process and changing any automatic payments over to the new account. Check the member’s new account to see if there is debit card activity during the first 10 to 14 days.  If there is no activity, the new account personnel should verify the member’s new debit card was received and see if they need any additional assistance during a follow-up call.Switch kits just don’t work.  If the member uses automatic payments instead of bill pay, offer to get the actual forms they need for automatic withdrawals instead of a generic one.  It’s a good idea to have the major utility companies’ forms on hand to better assist with the process. Follow UpFollow up with a thank you note, phone call, and letter from management.   This personal connection makes the member feel that their business is valued and appreciated.Make note of future sales opportunities from your new account interview and follow up with the member.  If the member mentioned they had a CD maturing in early July, contact the member in late June with your rates and other investment options.  If the member mentioned they have a child needing a new car in the fall, contact them in late July with auto loan rates.  This kind of attention will set you apart from your competitors.  Members want to know they are important to you.Ask for referrals.  Don’t forget to ask these new members to refer their friends, family, and colleagues.  If you’ve provided exceptional service to your members, they won’t hesitate to make referrals. Focusing on all the little steps makes a big difference in getting the relationship and retaining memberships.  To maximize the opportunities during peak new account opening seasons, act now to ensure you have all the processes in place.  It’s go time!For assistance with digital referral programs, onboarding processes, and activation strategies around new and existing accounts, contact Velocity Solutions. 38SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Cindy J Draper Cindy J. Draper is a Retail DDA Strategist and Director of Training at Velocity Solutions. Cindy has over 20 years of experience in the banking industry. She has worked her … Web: myvelocity.com Detailslast_img read more

Four year old girl mauled by dog in Miami-Dade

first_imgWitnesses said the 4-year-old tried to grab a toy and that’s when the dog turned on the little girl.“She got chewed up pretty bad — cheek, back of the head, her ear, inner thigh,” said Mike Gonzalez, who also lives nearby.Animal Services did not remove the dog Monday night, but officials said the owner planned to surrender the canine Tuesday. The dog, named Troy, is a male terrier mix.The young girl was taken to Kendall Regional Hospital. Police did not release the child’s identity. A 4-year-old girl underwent emergency surgery Monday after she was attacked by a dog in Southwest Miami-Dade.The child was airlifted to the hospital in critical condition after the incident happened on Southwest 161st Street and 154th Court, officials said. The family’s pet attacked the young girl inside the home.David Fernandez, who lives next door, said he heard screaming before he saw the girl with bloody wounds to her face and leg.last_img read more

Anthony Joshua predicts ‘iconic’ night in December rematch with Andy Ruiz Jr.

first_img“It’s going to be an incredible night and I’m thrilled so many of my fans are going to be there, particularly from the United Kingdom,” said Joshua. “It’ll definitely be a night people will tell their grandchildren they were at, one of those iconic evenings of boxing. Everyone from Saudi has been brilliant to work with.”Landed safely.. we give thanks KSA pic.twitter.com/PIfNJ1ZCY0— Anthony Joshua (@anthonyfjoshua) November 24, 2019Joshua also posted a video on social media after landing at King Khalid International Airport in Riyadh, the former world champion posing for pictures and chatting with fans.✈️🇸🇦🧳🚶🏾‍♂️🚖🎟 https://t.co/3RqR1N24nv pic.twitter.com/7viyYLkq4W— Anthony Joshua (@anthonyfjoshua) November 24, 2019 Anthony Joshua has promised an “incredible night” of boxing on Dec. 7 after arriving in Saudi Arabia ahead of his rematch against Andy Ruiz Jr.Joshua is aiming to reclaim the IBF, WBA and WBO heavyweight titles after suffering a shock loss — the first of his professional career — at the hands of replacement opponent Ruiz last June. Join DAZN to watch Ruiz vs. Joshua 2 and 100-plus fight nights a yearHaving dropped his rival earlier in the round, the Briton was sensationally floored in the third. He was also knocked down twice in the seventh, leading to the contest being stopped.After their first bout was staged at the iconic Madison Square Garden in New York, the duo will meet again in Riyadh, with the determined challenger predicting an unforgettable fight as he bids to avenge the only blot on his boxing CV.last_img read more