Checking account growth – It’s go time!

first_imgIt’s go time!  New account activity peaks spring through fall, so now is the time to put your acquisition strategies in place.  Our client data shows a consistent national trend each year with new account openings.  The new account activity increases in early spring, the momentum created by tax returns and nicer weather. A second peak occurs between June and September, followed by the lowest period of activity in November and December.  Right now, we’re experiencing the first spike in activity, so it’s time to make sure systems are in place and strategies are aligned to get more than your fair share of new accounts.Each new member who enters your branch is a great opportunity.   This visit may be the most time you ever get to spend with them, so make it count.   It’s time to audit the experience of a new member.Roadmap/New Account ProcessHow is the time being spent?   Is there a roadmap to the conversation to ensure a good conversation flow and that all key areas are covered?  WorkflowAre employees leaving the member to scan, copy and print?  Are there any efficiencies you can add to reduce time on processes?New Account PersonnelIt can be tempting to rush through the process.  Remember the member drove to your location to open the account – they are seeking a financial advisor, not somebody who cursorily completes the paperwork. Is the employee confident and knowledgeable?  Do they ask questions to identify and understand the member’s needs so they can offer solutions?   Are they offering to assist with moving direct deposits and automatic payments?  Consider having a member of management open a new account on a regular basis to examine the process and determine if there could be an improvement in the member experience.It is during and after the account opening that you set yourself apart from the competition.   The onboarding process is key in building the relationship with the member.  How can you impress members during this critical time in your new relationship?Open Communication ChannelsEstablish communication channels with the new member.  How do they prefer future communication?  Do they prefer a phone call, email, text, or mail?   Young adults greatly prefer to send a text rather than to pick up the phone. If that option is available, it can facilitate drastically better communication.   More mature members may prefer a phone call.  If this is the case, which number and what time of the day is a good time to reach them?   Let the member know to expect future contact so it is expected.Send thank you notes shortly after account opening.   Have the relationship manager who opened the account write a personal note and mention something specific that was discussed during the new account process so the member feels valued and remembered.OnboardingHaving an onboarding strategy is just as important as having an acquisition strategy.   If the new account isn’t activated, you haven’t become their primary financial institution.   Onboarding starts with moving direct deposits over.  Offer to assist the member with this process and changing any automatic payments over to the new account. Check the member’s new account to see if there is debit card activity during the first 10 to 14 days.  If there is no activity, the new account personnel should verify the member’s new debit card was received and see if they need any additional assistance during a follow-up call.Switch kits just don’t work.  If the member uses automatic payments instead of bill pay, offer to get the actual forms they need for automatic withdrawals instead of a generic one.  It’s a good idea to have the major utility companies’ forms on hand to better assist with the process. Follow UpFollow up with a thank you note, phone call, and letter from management.   This personal connection makes the member feel that their business is valued and appreciated.Make note of future sales opportunities from your new account interview and follow up with the member.  If the member mentioned they had a CD maturing in early July, contact the member in late June with your rates and other investment options.  If the member mentioned they have a child needing a new car in the fall, contact them in late July with auto loan rates.  This kind of attention will set you apart from your competitors.  Members want to know they are important to you.Ask for referrals.  Don’t forget to ask these new members to refer their friends, family, and colleagues.  If you’ve provided exceptional service to your members, they won’t hesitate to make referrals. Focusing on all the little steps makes a big difference in getting the relationship and retaining memberships.  To maximize the opportunities during peak new account opening seasons, act now to ensure you have all the processes in place.  It’s go time!For assistance with digital referral programs, onboarding processes, and activation strategies around new and existing accounts, contact Velocity Solutions. 38SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Cindy J Draper Cindy J. Draper is a Retail DDA Strategist and Director of Training at Velocity Solutions. Cindy has over 20 years of experience in the banking industry. She has worked her … Web: myvelocity.com Detailslast_img read more

Kane hails special moment

first_img Kane told Spurs TV: “It’s great to reach that milestone. It felt like I was on 29 for ages and to be able to get to 30 now and 20 in the league is special – and to win the game makes it even better. “The season doesn’t finish here, though. There are still five more games left and I’ll be trying to get on the scoresheet in as many of those games and get as many wins as we can.” Kane’s strike at St James’ Park cemented a comfortable victory for the visitors on a day when the home fans staged concerted protests against owner Mike Ashley. Their mood was not improved when Nacer Chadli fired Spurs into a 30th-minute lead, and although Jack Colback levelled within 20 seconds of the restart, Christian Eriksen restored their advantage just seven minutes later. The Magpies committed men to the search for an equaliser as time ran down, and Kane made the most of a lack of numbers at the back in injury-time when he raced through to beat keeper Tim Krul. He said: “We needed it. We’ve had two disappointing results in the last couple of weeks and we had to put that right. “Newcastle is no easy place to come, but we played really well. We kept the ball well, we created chances and deserved the win. “They put us on the back foot straight away [after half-time], which was disappointing from our point of view, but again, it shows our character. We went again and got the second goal, and obviously finished it off with the third, so we were really happy with the win.” The 21-year-old England international became the first Spurs player to reach that mark since Gary Lineker during the 1991-92 season when he netted the third in a 3-1 Barclays Premier League victory at Newcastle on Sunday. He had to wait almost a month after his 29th of the campaign to reach the milestone, but with five games to play before the end of the campaign, he is refusing to rest on his laurels. Harry Kane is in no mood to put his feet up after smashing through the 30-goal barrier. It proved a good afternoon too for Chadli, who took his tally for the season to nine goals in the league with his fine first-half strike, a swerving left-foot effort from distance. He was delighted to get his name on the scoresheet, but even more pleased with a win which helped to erase the memory of last weekend’s 1-0 home defeat by Aston Villa. Chadli said: “I’m working on it. Every week for me, the most important thing is for the team to win and I was happy to score. “We were all disappointed in the week, so it was very important to bounce back. We prepared for this game very well. We trained hard and were focussed in training, so it was important to take the win.” But while there was a general satisfaction around the Tottenham camp as they prepared to head south, it was Kane who was the toast of the Toon as he continued his emergence as a striker of genuine potential. Manager Mauricio Pochettino insisted after the game that there was more to come from the home-grown frontman, but also urged patience to allow him to develop at his own pace. However, there is an appreciation within the dressing room of the talent the club has on its hands. Commenting on Kane’s goals tally, Chadli said:”It’s a lot, and he deserves it. He works every week very hard to make it happen, and he did it.” Press Associationlast_img read more

Big Ten: Pressure time

first_imgAs November rolls in the pressure is on.With just three weeks remaining in the Big Ten season, the conference frontrunners –particularly No. 15 Michigan — feel the weight of the trap games ahead, as the rest of the conference feels the heat of trying to move up in the standings or gain a bowl game bid with that elusive sixth win.The situation at hand is a game between in-state rivals: Michigan versus Michigan State. “I think that pressure is something that young people in college football deal with every single week, whether you’re an undefeated football team right now playing, whether you’re looking for your sixth win or whether you’re trying to move in that direction such as Michigan is,” Michigan State head coach Mark Dantonio said during Tuesday’s Big Ten Teleconference.Michigan State has the No. 3 scoring offense, third-leading rusher in Javon Ringer and top receiver in Devin Thomas. Despite all this, the Spartans are losers of two straight and sit at 1-4 in the Big Ten and 5-4 overall.“What we have to do is make sure our players stay together and we come out and continue to work throughout the week and be emotionally prepared Saturday,” Dantonio said.The problem for Michigan State has been its inability to come through in close games. As frustrating as it may be, Dantonio wants to make sure that his players don’t beat themselves.“We need to build up our young people, not tear them down, and we’ll continue to do that, and I think we’ll learn from these things,” Dantonio said. “And ultimately when we start to win these games, we’ll begin to believe that when it comes down to crunch time we’ll win it.”After missing the past two weeks and a combined five games this season due to injury, quarterback Chad Henne and running back Mike Hart are practicing again this week. Still, Michigan head coach Lloyd Carr won’t know until later in the week whether his two offensive stars will be available Saturday.In order to remain neck-and-neck in the battle with Ohio State for the Big Ten title, Michigan will likely need those two players healthy.Northwestern failed in its quest last week to secure a bowl bid, losing 35-17 against Purdue. After finishing 4-8, 2-6 Big Ten last season, the Wildcats are 5-4, 2-3 this season. Running back Tyrell Sutton returned last week for Northwestern. The Wildcats will need Sutton to play to his potential as they make a push for their first Bowl game in two years. “It was just great to get him back out there,” Northwestern head coach Pat Fitzgerald said. “He just adds some more fuel to our fire.”Northwestern will face an Iowa team which pulled off an overtime win over Michigan State last week to also remain in the hunt for a bowl berth with a 4-5 record.For three straight weeks, Indiana has tried and failed to win a sixth game. Given that the program hasn’t appeared in a bowl game since 1993, and it dedicated the season to the late Terry Hoeppner, people may think that the Hoosiers and quarterback Kellen Lewis are playing a little anxious right now. But that’s just not the case.“Just because we’ve gotten beat in the last couple of weeks, I don’t think it changed our kids,” Indiana head coach Bill Lynch said. “I think the reality of it is we’ve played three pretty good football teams and we didn’t play well enough to win.”So unlike Michigan State or some of the other teams on the brink, Indiana isn’t getting bogged down.“I don’t think it has been a case where our kids feel pressured in anyway,” Lynch added.Indiana will go out of conference this weekend to face Ball State.Adding more conference gamesA thought has come up in the conference of removing two nonconference games out of the regular season schedule and adding two more Big Ten games. This would allow each team to face the entire conference.“I think there’s the advantage that the Big Ten Championship would be determined on the field and it would impact your home schedule, and that’s really the reason for the 12th game anyway — trying to get an additional home game to generate revenue,” Carr said.While it certainly would help the top teams separate themselves from the middle of the pack, it would also affect BCS standings as each team would face a higher chance of picking up a loss along the way, so the odds are that the notion won’t come to fruitionlast_img read more

Jefferson leaves game on stretcher

first_imgJEFF SCHORFHEIDE/Herald photoAs the second quarter wound down Saturday afternoon, Wisconsin sophomore wide receiver Kyle Jefferson was hit by Minnesota linebacker Simoni Lawrence after receiving a pass over the middle. Jefferson was unconscious when the Wisconsin medical staff reached him. He was taken off the field via ambulance on a stretcher but was able to speak and move his arms and legs by the time he was taken away.“Any time one of your players is injured the way that Kyle was, you become very afraid of bad news and results that may come soon after,” head coach Bret Bielema said. “But preliminary reports are very, very encouraging.”Jefferson was tested for head and neck injuries following the hit. He was released from the hospital Sunday after it was determined he suffered a concussion.Anderson has career dayLast week, sophomore wide receiver Isaac Anderson was praised by his coaches for his impressive downfield blocking abilities. Saturday, Anderson did a little more than just block. He finished the game with a career-high 114 yards on six catches.“Any receiver is waiting for a game where he can break out for 100 yards,” Anderson said. “It’s just a blessing to have this opportunity to make plays.”His teammates weren’t surprised with the breakout game.“I definitely knew Isaac had this in him,” cornerback Allen Langford said. “Isaac is a guy who’s always working hard. Even when I’m staying after practice, Isaac wants to come and work with me.”Anderson dropped a ball in the second quarter that could have been a 63-yard touchdown.“I just dropped it, flat-out,” he said. “No excuse. It’s a ball I should have caught.”But he rebounded on the very next snap, converting a first down on a pass over the middle.“I just really thank the coaches for giving me another opportunity to make another play,” Anderson said. “I appreciate the opportunity that (offensive coordinator Paul) Chryst gave me the very next play, gave me a nice little slant pattern. I got a confidence boost from that also.”Anderson also connected on a fourth-quarter 39-yard strike from Dustin Sherer that was initially called a touchdown, but was overturned after further review.“We lined up and (wide receiver David Gilreath) said, ‘This ball’s coming to you,’ and luckily it did,” Anderson said.Jump Around battleDuring the famous Jump Around tradition between the third and fourth quarters, both the Wisconsin and Minnesota sidelines started to get riled up, almost egging each other on.“(Defensive line) coach (Charles) Partidge told us, ‘If they’ve got more guys jumping around than we do, it’s a problem,’ so we all were jumping around,” defensive end O’Brien Schofield said. “Coach Partridge started jumping around, and it just became a battle from sideline to sideline.”“It was almost like we were competing,” safety Chris Maragos added. “Everybody kept inching closer.”Although Bielema had to settle things down, the scuffle did seem to light a fire under the home team, which outscored the visiting Gophers 18-8 in the final frame.“The way that crowd reacted to start the fourth quarter was huge and something our kids really fed off of,” Bielema said.last_img read more